Support Policy
1. Contact Channels
Holospeak AI Support
- Email: support@neuraflowsuppored.qzz.io
- In-App: Use the "Report Issue" button in the Holospeak settings menu.
- Response Time: We aim to respond to critical account issues within 24-48 hours.
2. Scope of Support
We provide support for:
- Account access issues (Login/Sign-up failures).
- Billing inquiries (if premium features are active).
- Reporting bugs or technical glitches in the chat interface.
- Data deletion requests.
Note: We cannot provide support for incorrect AI responses or debugging third-party API outages (e.g., if OpenAI is down).